DESCRIPTION OF THE COSTS AND DELIVERY TIMES OF THE ORDERS
All orders are shipped via Express Courier. Shipping costs vary with respect to the country and the weight of the object.
The customer will receive by e-mail a tracking code of the shipment with which it will be possible to be updated on the status of the shipment step by step.
Order preparation times: all orders are shipped within 48 hours of purchase (excluding Saturdays and Sundays) if the chosen product is in stock; where the product is not immediately available (physically present in the warehouse), we make use of the right to define the timing with the customer.
Delivery times for orders: the express courier takes about 24 – 48 hours for delivery throughout Italy (islands excluded); for abroad delivery times vary according to the country of destination.
RIGHT OF WITHDRAWAL
As required by Legislative Decree n. 206 of 06/09/2005, the consumer customer (a natural person who, in the stipulation of the contract, acted for purposes unrelated to any business or professional activity carried out) is granted the right to withdraw from the contract.
The right of withdrawal, which provides the possibility for the consumer to return the purchased product and obtain the relative refund, is provided only in favor of natural persons who, in the stipulation of the contract, acted for purposes unrelated to business or professional activity. possibly carried out. Basically, companies and professionals with a VAT number cannot assert the right of withdrawal for purchases made in this capacity.
The right of withdrawal does not apply to goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The right of withdrawal can be exercised only with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. The only costs requested from the Customer in case of withdrawal are those for returning the product. The withdrawal is not validly exercised, and therefore does not give the right to a full refund of the price, if the product is not returned substantially intact, such as in the cases of:
Lack of original packaging (it is therefore advisable to keep the original product packaging at least until the expiry of the deadline for exercising the withdrawal);
Absence of integral elements of the product;
Damage to the product for reasons other than transport;
Non-normal state of conservation of the product;
The right of withdrawal can be exercised only with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
Furthermore, there is a limitation on the sales opportunities for its application. In fact, this possibility is given only for purchases made at a distance (including cases of e-commerce) and for those stipulated outside the business premises. In these cases, the legislator has decided to identify the conditions of weakness of the consumer at the time of the conclusion of the purchase, and therefore has decided to guarantee it by granting him this right. Therefore, it is advisable to carefully evaluate the final moment of the purchase. In fact, an online purchase can also be limited to ordering, with the actual purchase sent back to a physical point of sale, where the goods can be immediately collected. In these cases, the purchase is concluded in a shop, and therefore the possibility of asserting the right of withdrawal is omitted.
METHODS AND TIMES FOR EXERCISING THE RIGHT OF WITHDRAWAL
The Customer has a period of fourteen days to withdraw.
The withdrawal period ends after fourteen days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify Machineries & Tools S.r.l. the will to withdraw from the contract in one of the following ways:
by sending a registered letter with acknowledgment of receipt or a telegram or a P.E.C. or other explicit communication of the request to withdraw, to the following address / number:
Machineries & Tools S.r.l.
Via Nocellari, 6, ex 54 SAN GENNARO VESUVIANO 80040 (NA)
by sending an email requesting to withdraw to the email address: firstname.lastname@example.org
by connecting to the Contact section by filling out the appropriate electronic form
Within three working days of receiving the notice of withdrawal, Machineries & Tools S.r.l. will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR) which will identify the file. Within fourteen days of receipt of the Return Authorization Number (NAR), the Customer will, at his own expense, ship the product carefully packed, indicating the Au Number on the packaging
reentering (NAR) attributed by Machineries & Tools S.r.l. to the following address:
Machineries & Tools S.r.l. Via Nocellari 6 San Gennaro Vesuviano 80040 – Naples (Italy)